You’ve had your phone on standby for hours and haven’t heard a single tone for incoming emails. If this is odd, you may have a problem: your Android phone is most likely not synchronizing your emails, thus you aren’t getting any messages.
Issues like these might cause you to miss critical emails, which can be expensive if not resolved soon. Fortunately, we’ll teach you how to troubleshoot when your email doesn’t sync on your Android smartphone.
1. Ensure Automatic Email Sync Is Enabled
Most email applications provide automatic sync, allowing you to receive emails without delay. However, if you disable sync in the email app, you will no longer get emails on your Android phone.
Enabling the auto-sync option in your email app will let you know whether this is the cause of your emails not synchronizing. The app should then automatically check for new emails and notify you when one comes.
You may activate auto-sync in your email app’s settings menu. The procedures below are for Gmail, but they should be comparable for most other email clients:
- Start your email client, such as Gmail.
- Select Settings by tapping the hamburger symbol (three horizontal lines) in the top-left corner.
- If you have numerous accounts on your phone, choose an email account.
- Scroll down and check that the Sync Gmail or a similar option is turned on.
If Sync Gmail is enabled, look for and disable your device’s Battery Saver option. Background synchronization is disabled in battery saving mode. Instead of deactivating power conservation mode, enter Gmail and toggle on Auto-sync is off.
2. Perform a Manual Email Sync
If automated sync fails for whatever reason, your phone provides a manual sync option. This causes your email app to sync, search for, and download fresh emails to your smartphone.
This option works similarly to the usual sync, with the exception that you must manually go to the settings and choose an option. Remember that the exact processes differ from device to device.
To manually sync your emails on Android:
- Select Accounts in the Settings app on your phone.
- Select the email account with sync difficulties.
- To see all of the features that can be synced, choose Account sync.
- Select Sync now by tapping the three dots in the top-right corner of your screen.
- Your phone will start syncing your data, including emails.
- If there are any new emails, you should see them in your email client.
3. Clear Your Android Device’s Storage
When your phone downloads an email, it takes up memory on your device. If you’re running out of storage space on your phone, this might be the reason your emails aren’t synchronizing (especially when trying to download an email with a large attachment).
Fortunately, you can resolve this by eliminating unnecessary files from your phone as follows (exact steps vary by device):
- Tap on Storage in the Settings app.
- You’ll see your device’s total and available memory space.
- Tap Free Up Space to locate files that may be deleted to free up space on your smartphone.
This ability to discover and delete space-hogging files is not available on all Android phones. If yours does not, you may remove files using Files by Google instead.
4. Ensure You Enter the Correct Password in Your Email App
When you change the password for your email account (make it safe and memorable), you must also update it in the email app on your phone. If you don’t, your phone won’t be able to sync fresh emails since it lacks the necessary authorisation.
You may resolve this problem by using your email app and entering your new password. The program will then connect to the email servers and get any new messages.
When you change your password, remember to update it anywhere else you use that account.
5. Clear the Cache and Data for Your Email App
Your email app, like other applications on your smartphone, stores data and cache files on your phone. While these files seldom create problems, it’s worth removing them to see if it resolves the email sync issue on your Android smartphone.
Emails are not deleted when data and cache files are deleted; they are retained on the server of your email provider. To remove the cache:
- Navigate to the Settings app and choose Apps & notifications.
- Locate your email program, such as Gmail, and touch on it.
- Tap the Storage option.
- You’ll be able to monitor how much space your email app takes up. To clear cached data, choose Clear Cache. You may also choose Clear Storage, but bear in mind that this will delete all of the app’s data from your phone, as if you had reinstalled it. You’ll need to sign in again and do an initial message sync.
- Open your email app and, if necessary, adjust it.
6. Update Your Email App
You should keep your applications up to date for optimal performance. Whether you haven’t updated your email app in a while, it’s worth checking the Play Store to see if an update is available.
Many current flaws in the app have been addressed in new releases. If your emails aren’t synchronizing due to a glitch like this, follow these steps to resolve the problem:
- Open the Google Play Store on your phone.
- Use the search option to find your email app, or hit your account symbol in the top right and choose Manage apps and device, then tap Updates available to see if any applications have outstanding updates.
- If an update is available, choose Update to download and install it.
7. Re-Add the Email Account to Your Email App
If your email is not yet synchronizing, there might be a problem with account settings. In this situation, uninstalling and re-adding your account to the app may resolve the issue. You may then validate the settings to ensure that nothing is misconfigured.
To do so, you must first delete your email account from the app. Use the app’s settings to do so, or go to Settings > Accounts, touch an account, and choose Remove account to remove it from your phone. Then, using the option in your email client, re-add the same account.
8. Enable Notifications for Your Email App
Finally, it’s possible that your emails are synchronizing properly but that your phone isn’t giving you alerts for them. You can resolve this problem by activating alerts in your email client (exact methods differ depending on device):
- Go to Settings > Apps & Notifications and then choose your email app (use See all X apps if needed).
- Select Notifications from the menu.
- Switch all Show notifications toggles to the On position. If you like, you may change the categories shown below.
Working Efficiently With Your Emails
If you’ve been missing emails because your phone wasn’t synchronizing them, you should have resolved the problem using the procedures listed above.
Now that your emails have been restored, you should ensure that you are making the most of your email app. Many clients have a plethora of useful tools to boost your productivity, so don’t be scared to tinker with the settings.
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