How to Refund a Game on Steam and Get Your Money Back

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How to Refund a Game on Steam and Get Your Money Back

Have you ever purchased a game on Steam just to discover that it isn’t your cup of tea? That your system is unable of running it smoothly? Or discovered that it was on sale the following day?

Whatever the cause, refunding a game on Steam is a breeze. We’ll walk you through the procedure and explain the Steam refund policy.

What Is the Steam Refund Policy?

Most games purchased straight via Steam may be refunded. You may also return games that were given to you, and the money will be reimbursed to the original purchaser.

Steam has a refund policy that it uses to determine if you are eligible for a refund:

  • You must seek a refund within 14 days after purchasing the game, or within 14 days of its release if it was a pre-order.
  • You must have spent less than two hours playing the game.

Even if your purchase does not meet the two qualifying criteria, you may still seek a refund. Steam will manually analyze your request and make a decision, but it is under no obligation to provide you with a refund. As a result, it’s critical to provide as much information as possible about why you want a refund.

How the Steam Refund Policy Works for Other Purchases

The criteria for most DLC are similar: seek a refund within 14 days of buying the DLC, and you must have fewer than two hours of gameplay on the basic game after purchasing the DLC. Some DLC is non-refundable, however Steam will notify you of this on the Store page.

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Because bundle purchases are treated as a single package, you must have fewer than two hours of gameplay across all of the titles in the bundle. Individual games from a bundle cannot be refunded.

You cannot get a refund if Valve’s anti-cheat system has banned you from a game. Furthermore, game keys bought elsewhere and activated through Steam are non-refundable.

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In-game purchases function differently. Steam will refund in-game purchases on any Valve-developed game after 48 hours of purchase, provided the game has not been consumed, changed, or transferred. Third-party developers may utilize this method, and Steam will warn you at the time of purchase if this is the case; otherwise, the purchase is non-refundable.

Why Can You Refund a Game on Steam?

Steam’s refund policy was not meant to provide you with free games.

You may use it to refund games you don’t like for a variety of reasons, including: it doesn’t function on your system, you bought it by mistake, or it’s just not entertaining. It’s even permissible to request a refund for a game that goes on sale soon after you purchase it.

However, if Valve suspects you are abusing the system, it may discontinue refunds.

More information about Valve’s refund policy may be found on the Steam Refunds website.

How to Refund a Game on Steam

  1. Log in to your Steam account and go to help.steampowered.com.
  2. Click Purchases.
  3. Select the game that you wish to refund. If it’s not on this list, it’s most likely not eligible for a refund.
  4. Click I would like a refund.
  5. It will provide you advice on how to resolve gameplay or technical difficulties. If you don’t want this, choose I’d want to receive a refund.
  6. Select where you wish to receive the returned funds from the Choose refund method drop-down menu. If your payment provider enables it, this may be to your Steam Wallet or the original payment source (such as PayPal).
  7. Use the Reason drop-down menu to indicate why you want a refund.
  8. Put any comments you have in the Notes field.
  9. Click the Submit Request button. You will be sent a confirmation of your request. Another email will be sent within a week to accept or refuse the refund.
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Related: Is It Safe to Buy Games From Steam?

Does Steam Offer a Fair Refund Policy?

Steam’s return policy was ambiguous in its early days, and you had to deal with delayed customer support employees. Because of Steam’s fair return policy, requesting a refund on any purchase is now simple and uncomplicated.

Steam’s refund policy is similar to that of the Epic Games Store, albeit many people believe that the former provides greater gaming service.

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