How to Refund a Game on PS4 or PS5
You’ve decided you don’t want a digital game you bought for your PlayStation? Here’s how to reclaim your funds.
Purchasing a game only to learn it is not for you might be discouraging. Whatever the reason for your need for a refund, refunding a game on PS4 and PS5 is doable and typically simple. Here’s how to get your money back if you purchased a PS4 or PS5 game.
PlayStation Refund Policy
To request a refund on a PlayStation 4 or PlayStation 5, you must do so within 14 days after purchase. You must also not have downloaded or played the material prior to seeking a refund, unless you know the game is flawed or has faults, such as Cyberpunk 2077 when it was originally published.
If you suspect a game you purchased is broken, be sure it’s the game and not anything else, such as PlayStation 4 Wi-Fi troubles. Refunds are handled by Sony using the PlayStation website’s live chatbot. The procedure is the same whether you’re using a PS4 or a PS5.
Refund a PS4 or PS5 Game Through Sony’s Website
You may obtain a PlayStation refund by following these easy steps. Make sure you have your PSN ID, linked email address, date of birth, and the name of the game you want to refund before proceeding.
- Navigate to the PlayStation Store’s Refund Request page.
- Select Yes to confirm that you are the owner of the PlayStation account linked with the requested refund.
- Answer numerous questions about your refund, such as what you want to return (a game or a subscription, such as the game streaming service PS Now), why you want a refund, and how many days it’s been since you bought the material.
- Make a note of the Support ID that was provided to you.
- When prompted whether you want to talk with a live representative, click Next and then Yes.
The live person will then discuss your request with you and determine whether or not you are entitled for a refund. If the payment method you used to buy the game cannot be utilized for any reason (for example, you’ve moved banks), the refund amount will be credited to your PlayStation wallet as PSN store credit.
Now You Can Refund a PS4 or PS5 Game
By using these techniques, you should have been able to get a refund for the PS4 or PS5 game that you no longer wanted. That way, you can spend the money on anything else!
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