How to Fix the “Could Not Communicate With Your Google Home” Error

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How to Fix the “Could Not Communicate With Your Google Home” Error

When a Google Home or Google Home Mini takes over boring activities like increasing the thermostat or changing music tracks, life seems to be more convenient.

Google Home and Google Home Mini are both excellent smart speakers. However, you may get these problems on the Google Home smartphone app from time to time: “Could Not Communicate With Your Google Home” or “Could Not Communicate With Your Google Home Mini.”

We’ll look at the best methods to resolve this frequent problem with a Google Home or Google Home Mini.

What Causes the Error Message?

This problem with a Google Home or Google Home Mini is caused by hardware and software difficulties with the associated devices. Typically, the smartphone is incompatible with the Google Home app, or the software is out of current.

From a hardware standpoint, your Wi-Fi network isn’t properly configured, or other smart speakers are interfering with Google Home.

How to Fix Could Not Communicate With Your Google Home

You must attempt the troubleshooting steps in the order they appear.

1. Smartphone/Tablet Is Compatible

The Google Home app (for Android or iOS) provides the interface for operating your Google smart speaker. Your Android smartphone must be running Android 6.0 or later to use the Google Home app. If you’re using an iPhone or iPad, iOS 12.0 or later is required.

2. Use Updated Google Home App

If you’re using a compatible smartphone, make sure the Google Home app is up to date. Because of an outdated Google Home app, your mobile device is most likely unable to interact with the smart speaker.

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3. Uninstall and Re-Install Google Home App

If you have the most recent version of the Google Home app and are still receiving the issue, you must delete it from your device. When you uninstall the Google Home app, all data on your smartphone is erased.

Reinstall the app now. To connect the Google Home gadget to your home Wi-Fi, you must first configure it.

4. Check Your Smartphone’s Connectivity

In most situations, the error is caused by connection troubles with the smartphone you’re using. If the preceding actions do not resolve the issue, you must do some rapid troubleshooting. You should enable and then disable Airplane mode on your smartphone.

If you haven’t already, launch the Google Home app and attempt to set up the smart speaker. If you’ve already connected the Google Home, launch the Google Home app and touch on the speaker’s name to check its status.

5. Ensure the Wi-Fi Router Is Working

Connect your Google Home speaker and smartphone to the same Wi-Fi network. An operational internet signal should also be sent by the Wi-Fi router. Play a YouTube video or browse any website to test your internet connection.

Check to see whether your home Wi-Fi has hit its device connection restrictions. Another smart speaker or wireless device may interfere with the pairing of your Wi-Fi and Google Home. Turn off those devices briefly as you investigate the Google Home problem.

If you have a dual-band Wi-Fi router, you need also switch to the 2.4GHz frequency.

6. Get All Devices Closer

Wi-Fi transmissions are most effective within a certain range. Bring your smartphone, Google Home, or Google Home Mini closer to your home Wi-Fi network. Open the Google Home app and attempt to set up or operate the smart speaker.

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Related: How to Increase Wi-Fi Range and Signal Strength

7. Use Google Accessories

Google has designed the Google Home and Google Home Mini speakers to perform optimally when just a Google-supplied power adaptor is used. Unplug the power adapter from the speaker if you’re using a non-Google power source.

Plug the power adapter that comes with the Google Home into the speaker. When it’s ready, you’ll hear a chime. Attempt to connect the smart speaker now.

8. Restart the Devices

If the problem continues, restart all of your devices, including your smartphone, Google Home, and Wi-Fi router. After turning everything off, you must wait 20 seconds before turning it back on. Then, using the Google Home app, attempt to set up your smart speaker again.

9. Check the Google Account

To set up the Google Home device, you must use the Google account that you previously used. Click on the profile image in the Google Home app to switch to another Google account that you may have previously used.

If your Google account is from work or school, you should use a personal Google account, such as Gmail, to set up the Google Home device.

10. Remove and Re-Add Wi-Fi

If the error is caused by Wi-Fi connection, removing and re-adding the Wi-Fi source should remedy the problem. To troubleshoot, try the following steps:

  1. Tap on the Google Home device in the Google Home app.
  2. On the next screen, click the settings button in the upper right corner.
  3. Tap on the Device details option now.
  4. Select Forget network after tapping on the Wi-Fi option.
  5. Relaunch the Google Home app and choose the Plus (+) symbol in the upper left corner.
  6. Now, hit Set up device to connect your Google Home or Google Home Mini to your phone.
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11. Factory Reset

A factory reset is the final option for resolving your smart speaker’s connection problem. To reset your smart speaker, follow these steps:

  1. For Google Home, hold down the mute button for 15 seconds or until you hear the gadget announce that it is resetting.
  2. Press and hold the reset button at the bottom of the Google Home Mini until it notifies you that it will reset. Hold the button down until you hear a chime.

Now, restart the Google Home or Google Home Mini setup procedure.

Get On With Your Smart Home Life

If you follow the troubleshooting techniques indicated in this post, you can rapidly fix the aforementioned Google Home or Google Home Mini issue. These are tried-and-true methods that have helped consumers get to the bottom of the issue.

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