With phishing fraudsters continuously devising new methods to trick Gmail users into disclosing their passwords, two-factor authentication (2FA) is an essential step in keeping your account secure. However, if your Google Authenticator codes suddenly cease functioning, it might be due to an issue with your phone.
When entering into their accounts through mobile, customers may discover that their Google Authenticator codes aren’t functioning. Surprisingly, the problem may be related to Google Authenticator’s time settings.
If the Google Authenticator app does not operate on Android or iPhone, there may be a problem with the time sync. If Google Authenticator has stopped functioning, fortunately, it is simple to resolve. This is how.
1. Sync the App’s Time
All you have to do is ensure that the time in your Google Authenticator app is appropriately synchronized. Launch the app, then choose Settings > Time Correction for Codes > Sync now.
You should see that your Authenticator codes now operate correctly.
Syncing the time in the Google Authenticator app has no effect on your phone’s time setting.
2. Update the Authenticator App
Are you certain that the Authenticator app on your phone has the most recent updates? When was the last time you updated it? If you’re not sure, it could be time for an update.
Updates are not only important for patching security flaws, but also for fixing existing or new issues in software. Because your app is out of current, Google Authenticator may have crashed (which is why updates are so crucial!). A simple update will confirm whether this is the case.
How can you know whether your Google Authenticator app is up to date?
- Navigate to the Google Play Store app on your Android smartphone.
- From the top-right corner, choose your profile symbol.
- Now, select Manage apps & devices.
- Apps with new available update are labeled as “Update available.”
- Select Update.
If a new update for Google Authenticator is available, it will be downloaded within a few seconds. If the Authenticator genuinely stopped operating due to an upgrade problem, everything should be restored to normal.
Also, keep in mind that it is always preferable to have automatic updates activated on your devices. This will prevent any security risks or common bugs from arising.
3.Install Google Authenticator on Multiple Devices
You may be apprehensive about depending just on one device as an authenticator. For example, you may misplace your main device. Its battery may die just when you need it. It might also be unavailable when you travel for any reason. Google Authenticator may have ceased operating for a variety of reasons.
In these circumstances, installing Google Authenticator on several devices is a possibility. You may also utilize an old phone that you no longer use. Alternatively, you might install the app on both your phone and your tablet.
It is really rather simple to set up two devices using Google Authenticator. First, download the app from the Google Play Store on both devices. Navigate to the page for configuring two-factor authentication. A QR code will appear.
Use this QR code on your main device first, followed by your secondary device. To see whether it works, enter the numeric code from either device.
Both devices will now display the identical numeric numbers for login in. If your main device is unavailable, you may switch to your backup device. Remember to put your backup device someplace secure if you do this.
If you have just acquired a new smartphone, you may want to consider moving Google Authenticator to a new phone.
4. Log In to Google Authenticator Using Back-Up Codes
You may make backup codes when you set up your Google Authenticator app. These codes are numerical strings that can only be used once to log in.
Backup codes come in handy if you misplace your smartphone with Google Authenticator installed. Or if for some reason the Google Authenticator app isn’t functioning. It’s a good idea to maintain a duplicate of your backup codes someplace secure.
How to Generate Back-Up Codes on Desktop
Follow these steps to create backup codes for your Google Authenticator app while surfing on a computer:
- Go to your Google Account 2-Step Verification page. You may need to sign in to your account.
- Scroll down to the Add more second steps to verify it’s your section. Find the Backup code’s subheading.
- If you’ve already set up codes, you’ll see an option for Show codes. If not, click on Set up.
- The page will generate 10 codes. Each is eight digits long.
- You should save these codes someplace safe—ideally, not on your computer, since this might pose a security risk.
- If you’ve exhausted your codes and need to create new ones, click Get new codes.
- To print the codes on paper, choose Print. Close the window by clicking Close.
How to Generate Back-Up Codes on Android
Alternatively, if you are using an Android smartphone, you may create backup codes in the following manner:
- Navigate to the Settings menu on your Android smartphone.
- Navigate to Google and then Manage your Google Account.
- Select Security from the top-level menu.
- Select 2-Step Verification under the Signing into Google section. You may be required to log in to your account.
- To see your codes, go to the Backup codes area and hit Show codes. Alternatively, if you haven’t already, hit Set up.
- You may either print or write down your codes from here. It is possible to download your codes onto your device, however this is not recommended for security reasons. Write the codes down on paper instead: there is still a danger, but as long as you have the document in a secure location, you should be alright.
- If you’ve exhausted your codes, you may create new ones by tapping Get new codes.
How to Use Back-Up Codes to Fix the Authenticator
If your Google Authenticator app stops functioning and you need to utilize your backup codes, here is how you do it.
- Sign in to a Google service using your normal username and password.
- When prompted for a verification code, choose More alternatives.
- Select Enter one of your backup codes (8 digits).
- Type in your back-up code.
- You will now be logged in as usual.
Remember that each code can only be used once, so have some extra codes on hand for the future. So, if you have your backup codes on hand, if your Google Authenticator app stops functioning for whatever reason, you may quickly regain your account.
Now You Know What to Do When Google Authenticator Isn’t Working
It is critical to use 2FA to keep your accounts secure. However, you should be aware that programs like Google Authenticator raise certain security risks. It’s also important to note that, although Google is at the forefront of technical innovation, it’s not without its share of duds.
Don’t be scared to take things into your own hands when it comes to internet security.
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