9 Troubleshooting Tips for When Gmail Stops Receiving Emails

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9 Troubleshooting Tips for When Gmail Stops Receiving Emails

Gmail is one of the most widely used free email services. However, it has its own set of drawbacks, just like any other internet business. One typical problem that customers have is when Gmail stops receiving new emails.

As a result, if Gmail is not receiving new emails, use the troubleshooting procedures outlined below to permanently resolve the issue.

1. Try Some Basic Repairs

Check the Google Workspace status dashboard to confirm Gmail is operating before proceeding with more complex troubleshooting measures. If Gmail servers are now down or have been down lately, this is most likely why you haven’t received any new messages. In this instance, your only option is to request that the sender send the email again.

A slow or unreliable internet connection might potentially be the cause of your inability to receive new emails in your Gmail account. In this situation, go to an internet speed testing website to see how fast your internet is. If your connection is slower than it should be, contact your ISP and request that they repair your connection.

A transient flaw in your Gmail account might create a variety of problems, including the one at hand. The most effective approach to resolve this issue is to log out and then back into your Gmail account. To sign out of your Gmail account, follow these steps:

  1. Open Gmail in a browser and choose the profile icon in the upper right corner.
  2. Choose Sign out.

You have successfully logged out of your Gmail account. Then, restart your browser and reopen Gmail. To access your Gmail account, enter your login information.

2. Check Your Gmail Account Storage

Gmail keeps emails in the storage of your Google account. If you are a free user, you will get 15 GB of storage, which will soon fill if you receive a large number of emails or keep files on Drive. Unfortunately, when your storage capacity is reached, you will no longer be able to receive emails.

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To check the storage status of your Google account, open your Google Drive account and go to the left-hand side of the screen.

If your Google Drive storage is full, you may either purchase more storage or remove unwanted files. If you no longer need the emails in your Gmail account, you may also empty the trash to free up storage space.

3. Check the Spam Folder in Gmail

Gmail, like other email systems, routes all spam and questionable emails to the Spam folder. Gmail might be misplacing emails in this folder. Fortunately, you can restore all emails in the Spam folder to your Inbox.

To do this, follow the below steps:

  1. Open Gmail and choose Spam from the left sidebar.
  2. Locate and right-click on the expected email, then choose Not spam from the context menu.

If you don’t see the anticipated email in your inbox, always check the spam folder first.

4. Ensure You’ve Not Blocked the Sender

You may block senders in Gmail so you don’t hear from them again. Unfortunately, you may have unintentionally blocked the sender from whom you anticipate an email. In this scenario, you must delete the sender from your block list to resolve the issue.

Here’s how to do it:

  1. Open Gmail and choose the Gear symbol from the top bar.
  2. Choose See all settings.
  3. Toggle between Filters and Blocked Addresses.
  4. Locate and pick the sender whose email you were anticipating, then click the Unblock selected addresses option.
  5. In the confirmation box that appears, choose Unblock.
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Unfortunately, after unblocking the sender, you will have to request that they resend the email to you.

5. Disable Mail Forwarding

Gmail’s mail forwarding function enables you to forward incoming messages to another email account. This function is useful if you have changed your email address and want all incoming emails redirected to it.

Gmail may be sending emails to a forwarding address if you are not getting them. To deactivate mail forwarding in Gmail, follow these steps:

  1. Open Gmail > Click the Gear Icon > View all options.
  2. Navigate to the Forwarding and POP/IMAP tabs.
  3. Select Disable forwarding.
  4. Scroll to the bottom and click Save changes.

If mail forwarding was enabled, you must request that the sender resend the email to your original address.

6. Check the File Type

The security settings in Gmail automatically reject messages that include harmful files and links. As a result, check with the sender that the email contains no files that may be misinterpreted as dangerous.

If you are certain that the file is safe for your computer, you might request that the sender upload it to Google Drive and give the URL instead.

7. Temporarily Disable Any Antivirus Programs in Use

If an email with hazardous attachments gets past Gmail security, the antivirus email filtering tool will reject and destroy it. However, if you believe the email is secure and want to receive it regardless, you may temporarily deactivate the antivirus application.

You can normally deactivate an antivirus program by right-clicking on its icon in the system tray and selecting Disable from the context menu. If Microsoft Defender is your default security tool, see our advice on how to disable Defender on Windows.

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After you’ve disabled the security application, request that the sender send the email again.

8. Clear Your Browser’s Cache

While unusual, damaged cache data in browsers might occasionally be the cause of not getting new emails in Gmail.

To confirm this, open Gmail in a different browser and see whether you have any new emails. If this is the case, something is amiss with your primary browser; most likely, damaged cache data is causing the issue.

In this scenario, the answer is to clear the cache data in the afflicted browser. See our guides on how to clean cache in Chrome, Firefox, and Microsoft Edge.

If the problem persists, there might be a problem with your Google account. In this circumstance, your only option is to contact Google Support and request more assistance.

Fixing Gmail Not Receiving Mail Issue

If you are not getting emails in Gmail, one of the solutions listed above can help. If none of the previous suggestions helped, you must contact Google Support. Meanwhile, you may want to print your Gmail contacts in case of an emergency or retain a physical record.

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