8 Ways to Fix the “The Media Could Not Be Loaded” Error in Chrome

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8 Ways to Fix the “The Media Could Not Be Loaded” Error in Chrome

Browsers often stop while accessing a certain page, producing a picture, or playing a video. During video playing in the Chrome browser, a typical error message is “The media could not be loaded, either because the server or network failed or because the format is not supported.”

The issue is caused by your browser rather than the website where you are attempting to view the video. If you are having the same issue, we have developed a list of remedies you may apply to remedy it.

1. Rule Out Internet Issues

First, rule out any internet problems. To test whether it works, try playing something else in the same browser. In circumstances when the culprit is the internet, rebooting the router, reconnecting to the internet, or contacting the ISP can resolve the issue.

When it is not an internet problem and just happens on one web page, begin applying the changes listed below.

2. Refresh the Webpage

Refresh the page on which you are viewing this issue. Restart the video after refreshing it. If the mistake remains after refreshing the website and resuming the video, it might be more serious and need additional investigation. In such case, go on with the remainder of the fixes.

3. Update Chrome

An out-of-date browser is often to blame for the problem at hand. As a result, if you have the Chrome auto-update option off, it may be time to enable it and manually update your browser.

If you are unclear if your browser is up to date, click the three vertical dots in the top-right corner of Chrome. Select Help > About Google Chrome.

If the browser is not updated and auto-updates are not disabled, it will seek for available updates and update itself to the most recent version.

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Enable Chrome auto-updates to avoid experiencing the same problem again. If Chrome is already up to date, you will receive a notice that says, “Chrome is up to date.”

The notification verifies that outdated Chrome was not the source of the problem. The next step would be to see whether you’re using a VPN to see the video on the site.

4. Disable or Enable VPN

Even while VPNs preserve your privacy, they might sometimes interfere with your online experience. So, if you’re viewing the video when your browser’s VPN is on, turn it off. This patch also works in reverse, allowing you to view the video if you weren’t already using one.

Access to certain media embeds is often prohibited from specified areas. This possibility is eliminated by using a VPN connection. If disconnecting or enabling the VPN does not resolve the issue, it is necessary to delete the browser’s cache and history.

5. Clear Browser Cache and History

By saving certain onsite components from the previous visit, cached data speeds up the loading of websites. However, if left unchecked, it accumulates and has a negative influence on browser performance. As a result, clearing the cache is critical to avoiding cache inference.

To clear Chrome’s cache and history, follow these steps:

  1. To access Chrome’s History page, use CTRL + H.
  2. On the left-sidebar, choose Clear browsing data.
  3. Mark the boxes next to Browsing history, Cookies and other site data, and Cached pictures and files.
  4. Hit the Clear data button.

It is also possible to clear history in other browsers in the same manner. After clearing it, return to the video on the homepage. Is the error still present? If this is the case, the next step is to deactivate the ad-blockers.

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6. Disable Ad-blocker Extensions

Ad-blocker plugins prevent advertising from appearing on websites by interfering with the site’s script. Such interference may also cause certain site content to not load properly or prevent HTML tags like the video> element from functioning, resulting in the issue we’re describing. Disabling such extensions temporarily may help address the issue.

To disable an ad-blocker extension, follow these steps:

  1. In the top-right corner, click the three vertical dots.
  2. Navigate to Tools > Extensions.
  3. In the installed extensions, look for the ad-blocker extensions.
  4. Toggle the extension off or remove it from Chrome by clicking Remove.

If removing adblocker addons does not address the problem, you should perform a browser reset.

7. Reset Chrome

If none of the following solutions work, you should reset Chrome. It will undo any modifications you’ve made to the settings so far, removing the likelihood that personalizing them is causing the issue. It will, however, undo any modifications, forcing you to restart the browser from scratch. Before you reset it, be aware of the danger.

To reset Chrome, follow these steps:

  1. In the top-right corner, click the three vertical dots.
  2. Go to Settings.
  3. Click the Advanced drop-down option on the left sidebar.
  4. Select the Reset and clear up option.
  5. Restore settings to their original defaults by clicking the button.
  6. Then choose Reset settings.

You may also reset Firefox and Microsoft Edge in the same way. If restarting the browser does not work, as a final option, attempt reinstalling the browser from scratch.

8. Reinstall Browser

While restarting the browser gives it a new start, reinstalling it removes the potential of limitations on both the browser and the OS side. But first, do a complete uninstall.

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Follow these steps to uninstall Chrome in Windows:

  1. Launch the Windows Settings application.
  2. Navigate to the Apps tab.
  3. Enter Chrome in the search box in the Apps & features settings.
  4. Uninstall it by clicking on it.

Following the steps in this article on uninstalling Chrome on macOS may assist Mac users in reinstalling Chrome.

After uninstalling Chrome, download a fresh copy of the browser and reinstall it. A fresh reinstall will most likely repair the problem and enhance the overall efficiency of your browser.

Still Unable to Resolve the Error?

With these changes, perhaps you were able to resolve the browser problem and view the video you were attempting to play. If none of the troubleshooting procedures address the problem, as a final option, try switching to another browser. If the video on the web page works well in another browser, you may want to consider permanently moving away from Chrome.

Is your Chrome browser always lagging? You may speed things up by changing several Chrome options, such as GPU rasterization and zero-copy rasterization.

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